We, Pru Life U.K Asset Management and Trust Corporation (PAMTC), take the privacy and protection of your personal data seriously.
So, we’ve set out the below information about our processing of your personal data, what rights you have, and how you can get in touch if you want to know more.
When we say “personal data”, we mean information about you, such as your name, date of birth and contact details. We collect personal data from you that is necessary for us to either provide you with the product or service you’ve requested or to comply with statutory or contractual requirements. Unfortunately, if you’re unable to provide certain personal data which is necessary for us to provide our products and/or services to you, we will not be able to provide you with those products and/or services.
We may change this Privacy Notice from time to time by updating our Privacy Notice page on our website. We encourage you to check our Privacy Notice from time to time on our website, as the version of our Privacy Notice which is displayed on our website takes precedence over all previous versions of our Privacy Notice.
We’ll collect personal data from the following general sources:
We use the following types of cookies:
We, PAMTC, and other members the Prudential Group and our Business Partners, will use the personal data you provide to us, together with other information, for the following purposes:
|Purpose||Legal basis for processing|
|The administration of our products and services, including to enable us to perform our obligations to you and to provide any relevant services as discussed with you prior to any purchase of a product or service.||Necessary for the performance of our contract with you or in order to take steps prior to entering into a contract with you.|
|Carrying out checks using agencies such as credit reference agencies, tracing companies, or publicly available information (see Part D).|
|Provision of customer services – such as to reply to a question or tell you that something’s changing.||Necessary for the performance of our contract with you. After our contract is complete, our legitimate interests in maintaining and developing our relationship with you.|
|Automated decision making or profiling (see Part E).|
|Keeping your information on record and carrying out other internal business administration|
|Complying with any legal or regulatory requirements.||Compliance with our legal and regulatory obligations.|
|Design and provide you with financial and related products and services.||Our legitimate interests in designing and improving our products, provide value added services, developing our business and gaining insight into how our products are used.|
|Conduct research and statistical analysis (including use of new technologies).|
|Collection of any payment due to us||Debt collection for products or services we have provided|
In addition, we, PAMTC, the Prudential Group and our Marketing Partners will use the personal data you provide to us, together with other information, to send you direct marketing offers by electronic and non- electronic means including by post, as well as sending you introductions to products and services from carefully selected third parties also by post. Please see Part I for further details. Our legal basis for this processing is based on your consent.
We’ll share your personal data within the Prudential Group and with our business partners and third party service providers (including without limitation insurers, lawyers, bankers, accountants, financial institutions, trustees and other third party service providers who provide administrative, telecommunications, computer, payment, printing, redemption or other services to us to enable us to operate our business), industry associations and federations, professional advisors, researchers, credit reference agencies, debt collection agencies, financial institutions and partnerships for any of the purposes set out in this Part C. If you have a joint investment account, we may also disclose your personal data to your joint account holder for the purposes set out in this Part C. If required by law, we may also pass on your personal data to financial crime prevention agencies, any legal, regulatory or government bodies.
We may process your personal data in a country other than the one in which you reside. To the extent we transfer your personal data, we will use appropriate safeguards and comply with the laws of the country to which your personal data is transferred. Details of the safeguards we use are available on request.
Your personal data will be stored either for as long as you (or your joint accountholder) are our customer and for a period of five years after the end of the customer relationship, or longer if required by law. There may be specific circumstances where it is necessary for us to retain your personal data for longer (such as when a dispute arises).
For certain products, we may use approved credit reference agencies, tracing companies, financial crime prevention agencies, or publicly available information, to help us to check your identity, as well as to prevent fraud and money laundering; this may include checks on your current or previous addresses. Results of these may be recorded for future reference.
These checks may also be carried out for a fund investor, vendors or person(s) that you provide personal data on. Should we ever lose contact with you, we may use these agencies to verify your address to help us get back in touch.
Any transfer of your personal data will always be done securely.
We, PAMTC, other members of the Prudential Group, our Business Partners, and our Marketing Partners may use your personal data to make automated decisions affecting you or to conduct other profiling (for example, marketing profiling). For such activities, we will be providing you information about them and seeking your consent (as may be required) prior to processing.
For certain products or services, we’ll need to process your sensitive personal data, such as information relating to health, genetics, biometric identifiers and sexual orientation. To the extent that we need your explicit consent to process this kind of personal data in the manner described in Parts C, D, and E, we will provide details of this at the point of collection and seek your consent.
When it comes to how we use your personal data, you have the right to:
If you currently reside in an EU jurisdiction, rights under General Data Protection Regulation (GDPR) may apply which include items (d) up to (g) above.
The foregoing list may also apply to other jurisdictions, whenever applicable.
If you want to exercise your rights, or would like an explanation about these rights, we’ve explained how you can get in touch in the Contact Us section.
If you do need to speak to us, it’ll be useful to know that the data controller 1 of your personal data is Pru Life U.K. Asset Management and Trust Corporation. We may monitor or record calls or any other communication we have with you. This might be for training, for security, or to help us check for quality.
When you give us personal data about another person (or persons), you should have been appointed and authorised by such person to act on their behalf. This includes:
If for any reason you are concerned as to whether you are permitted to provide us with the other person’s information, please contact us at the email address below before sending us anything.
We, PAMTC, other members of the Prudential Group, our Business Partners, and our Marketing Partners may, from time to time, send you information by post or via electronic means about our and the Prudential Group’s and carefully selected third parties’ products, services and special offers. We will only do this if you have consented to us contacting you by electronic means.
And if you change your mind, and / or you would like to opt-out of receiving direct marketing communications, it’s easy to let us know. Just use one of the options in the Contact us section.
If want to exercise your rights in Part G or if you require any other information about any other part of this notice, you can contact us in several different ways.
Write to our Data Protection Officer at:
9/F Tower 1 Uptown Place, 1 East 11th Drive, Uptown Bonifacio, 1634 Taguig City, Philippines
Email our Data Protection Officer at:
(63) 8683 9758
Pru Life U.K. Asset Management and Trust Corporation
9/F Tower 1 Uptown Place, 1 East 11th Drive, Uptown Bonifacio, 1634 Taguig City, Philippines
Prudential Corporation Asia means Prudential Corporation Asia Limited.
The Prudential Group means Prudential Plc, Prudential Holdings Limited and any other affiliates of Prudential plc. Prudential Plc is not affiliated in any manner with Prudential Financial, Inc. a company with principal place of business is in United States of America or with the Prudential Assurance Company, a subsidiary of M&G Plc, a company incorporated in United Kingdom.
Business Partners means our service providers, accountants, auditors, IT service and platform providers, intermediaries, reinsurers, investment managers, agents, selected third party financial product providers, and our legal advisers.
Marketing Partners means our service providers, intermediaries, and selected third party financial and insurance product providers.